Jacek Ćwikliński Senior Project / Program Manager
Regulated platforms · Fintech · Crypto · Healthcare

Delivery leadership for complex digital platforms.

Senior Project / Program Manager helping organizations deliver regulated digital products with clarity, traceability and audit-ready governance. I connect business, technology, compliance and delivery teams so complex initiatives can move from uncertainty to production readiness.

What I bring to delivery

The strongest value is not only managing ceremonies or timelines. It is building a delivery environment where decisions, risks, requirements, testing, acceptance and audit evidence are connected.

01

Regulated delivery ownership

Experience leading complex initiatives across regulated fintech, crypto and healthcare products — from discovery and MVP to audit readiness and production preparation.

02

Governance without blocking teams

PMO-lite standards, reporting, change control and traceability models designed to increase transparency without slowing down delivery teams.

03

Cross-functional alignment

Strong communication across business, technical, legal, AML, risk, security, operations, UX, external providers and client stakeholders.

Selected delivery case

Regulated multi-chain crypto platform for institutional clients

Delivery leadership for a platform supporting BTC, ETH, AVAX and USDC across multiple blockchains — with focus on governance, traceability, compliance readiness and coordination across regulatory and external-provider constraints.

Challenge Complex regulated environment, multiple stakeholders, external dependencies, security and compliance expectations.
Approach Structured artefacts, requirement-to-test traceability, reporting cadence, change control, risk and dependency management.
Outcome Delivery environment prepared for audit, security review, gap analysis and production readiness planning.

Professional experience

Experience across project management, product ownership, agile delivery, PMO enablement, process design and AI-enabled delivery improvements.

Project Manager / Scrum Master
ONWELO Sp. z o.o.
04.2021 — present
  • Leading delivery of complex regulated digital platforms with focus on governance, compliance and structured execution.
  • Managed delivery of regulated crypto platform: MVP, security audit preparation, gap analysis and production readiness.
  • Designed delivery governance: requirements, development, testing, acceptance reporting and documentation model.
  • Established change control, risk management, dependency management and remediation planning.
  • Delivered healthcare product end-to-end: discovery, UX, build, release, UAT coordination, maintenance and support model.
  • Led AI POCs, AI usage guidelines, team training and adoption of AI tools into delivery workflows.
Product Owner
Aion Bank
10.2018 — 05.2022
  • Led development of digital lending products in a BaaS model for SME customers across European markets.
  • Managed backlog, sprint planning, delivery prioritization and product requirements across multiple stakeholder groups.
  • Worked with Legal, Risk, AML, Security, IT, Operations and UX teams to define and deliver business requirements.
  • Created process maps, optimized customer journeys, conducted user testing and feedback analysis.
  • Prepared documentation, training materials and operational support for business teams.
Earlier roles
Financial services & operations
Earlier experience
  • Process design and optimization, partner integrations, training and operational support.
  • Customer operations, sales/process support and data processing in financial-services environments.

Operating model

A pragmatic mix of Agile leadership, governance discipline, legal/regulatory awareness and hands-on delivery ownership.

Delivery governance

Traceability, reporting, documentation standards, acceptance criteria, test coverage and change control.

Stakeholder alignment

Business, technology, security, AML, risk, legal, operations, UX, external partners and client-facing communication.

Team enablement

Scrum, Kanban, Nexus, facilitation, prioritization, conflict resolution and decision-making support.

AI / process enablement

AI POCs, internal usage guidelines, training, use cases and rollout of AI-enabled delivery workflows.

Delivery tools Jira, Rally, Azure DevOps, Confluence, GitHub
Mapping & workshops Lucid Chart, Lucid Spark, Draw.io, Miro
Reporting Excel, Word, PowerPoint, structured documentation and delivery artefacts
Methods Agile, Scrum, Kanban, Nexus, Waterfall, DSDM

Let’s discuss structured delivery.

I am open to roles and collaborations focused on complex digital products, regulated platforms, governance, audit readiness, AI-enabled process improvement and cross-functional delivery leadership.

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